October 02, 2007
Just a Glimpse
a little back ground. This customer has not returned a call in over a month. So......credit put me on the case. I have called and called can't even get a voicemail. Then I realized my cell phone shows my company name in the caller id. So this morning I called from the house phone.
Actual Phone Conversation:
Tammi: Ohhh! Is this xyz Company?
Customer: Yes. How I help you?
Tammi: I've been calling and calling! I was worried something happened to y'all! I'm Tammi and I work for Matt Co.
Customer:.................oh
Tammi: I just wanted to thank you for your business this year and see if you could help me with a problem.
Customer:..................ok
Tammi: We got the check you sent in last month but I think the bank was confused. They returned it to us.
Customer:........................
Tammi: So....this is what I'm gonna need for you to do. Send a cashier's check this week. For $xxx. This week. Ok?
Customer: But I sent check.
Tammi: I know, but you need to make sure the bank understands that you MEANT to send that check. They wouldn't pay it. And you know how those accounting people are. They want their money.
Customer: But I sent check.
Tammi: OK. I know, but now you're gonna need to send a cashier's check. And then....are you listening? Call me. Tell me that you mailed it, give me the number and I'll make sure those folks in accounting leave you alone. If you don't do that this week I can't help you. Understand?
Customer: But I sent check.
Tammi:
Customer: ok. I fix. Then I call. You nice lady. Please call again.
Seriously, I don't think he wants me to call again.......
You know, I never saw this part spelled out in the job description.
It's gonna be a long ass day.................
Posted by Tammi at October 2, 2007 01:26 PM | TrackBackI sometimes think that despite the fact that we work in enirely different industries, we are working with the same a$$holes much of the time!
Posted by: Raging Mom at October 2, 2007 03:24 PMThankfully I never had to do that, and I don't know if I could...! You're my new heroine! :)
Posted by: pam at October 2, 2007 06:39 PMRM? Yep....I'm gonna agree with you.
Pam? yeah, that was NOT the most fun I've had. But you'd be amazed at what "If he doesn't pay, it comes out of your paycheck" will do for the motivation.......
Posted by: Tammi at October 2, 2007 06:45 PMAbout the phone number showing up --- have you tried dialing *67 before the number you need to dial. It will block your cell phone number from showing up on the other phone. Test it out with someone who you know has caller ID.
From How to do Things - http://tinyurl.com/2re2g4
Posted by: cin at October 3, 2007 01:30 AMNo check for you!
No Mattresses for you!
Oh, I send check.
A bat works better, oh leggy one.
Posted by: og at October 3, 2007 06:24 AMNo check... Mongo comes and shows you what it's like the have Barbie doll knees... you did score Mafia Boss.
Posted by: Contagion at October 3, 2007 07:45 AM