Tammi's World

I too have had a few experiances with American loosing luggage, or getting it to me LATE, after the fact, after I had to replace things.

Glad you did not spend the night in the pokey

OOOoooo!

So you GOT to tell him how stupid you thought he was!
Priceless!

Then Arthur and I are DONE with American Airlines! And he flies for work... :/

I would think that while you may done FLYING with AA, you are surely not DONE with them.

Wonderful.

I have to say that I recently traveled with JetBlue. They lost my luggage. Well, actually, I was traveling from NYC to Charlotte and my bag went to Pittsburg. The lady at bag claim was wonderful. I was standing there, patiently waiting, watching the bags go around and around. She walked up to ME and asked me if I had come in from NYC. She said that some of the bags went the wrong way and if I'd come with her, she'd try and locate it.

We went into her office and she gave me a certificate for $30 off my next flight. She gave me her phone number and told me that she'd have the bag delivered to my house (about 50 miles from the airport). She was overly nice.

Then I realized my car keys were in the lost luggage. She offered to pay for a cab ride the 50 miles to my house.

The next day my luggage arrived, as promised, at my house.

Sorry your experience didn't go as well! That was JetBlue who provided that excellent service (even if they were the ones who lost the bag).

I think I would not only write to the newspaper about AA not following the laws but also write to Homeland Security and who ever else I could find to write to and let them know that AA lets baggage without a matching person to fly on their jets.

And then I would write to every top executive at AA about your experience and who else you wrote to about the experience and let them know about your blog.

I'm pretty much done with American Airlines after they messed up my luggage AND because of this.

I had a very similar situation with AA a long time ago. I have never flown on them since. I'm so sorry you had such a bad time with them. I sure hope you found your silver lining.

I believe the FAA has a complaint department. Damn I can't remember where I was reading about it... seems I saw something in the WSJ. I'll have to see if I can find where it is so you can email them with your story too.

I didn't even know the department existed until I read about it in the paper. So my AA story never made it to them.

Okay - I found what I was looking for, although the article I found via USA today is pretty old (I know I read something only a couple months ago) pointed to this sites complaint form page:

http://www.airsafe.com/complain/complain.htm

I think you should read it through - it goes through all the steps you should take regarding your complaint. I wish I had known about this a couple years ago!

I'm betting nothing will happen - but at least you will have done something.

I've been done with AA since I flew them a couple years ago and had such a horrid experience.

I fly Delta. Living in the south, everything goes through Atlanta. I'll pass on AA. that is probably one of the worst stories I've ever heard.

And I'd continue on up the food chain, names or not. They know who was working at the counter at that time. Bonus points, it will make you feel better.

I wonder how many times security has had to save that guy's ass...

Crap! I have two trips in the near future flying out on AA. Neither of which I can cancel. Craptastic!

I'm just glad you didn't kill anybody. And you know I'd post bail money - I'm your "cousin" after all. ;^)

I had my problems with AA back in the early 90's when I had to fly to 4 different cities at any time to do my job. They lost my bag that had the corporate PC in it and they finally admitted that it was not going to be found. Then I found that they had a limit of $250 that they would pay. If you remember those days, PC's cost a minimum of $1250 and mine was more like $1875. That did not include all the work and other files that were on the PC. I finally, after complaining, got them up to $500 but that was all. I had to come up with the difference myself. AA has not had a cent from me since and never will. Problem was that my biggest flights all went to the AA hub so that flying other airlines took some planning. I did the planning rather than let that POS airlines get any of my money.

All I have to say is I am glad you did not get arrested and also glad you got to unload on those mindless idiots who work for AA.

I wonder how happy AA would be to know the sheer numbers of people 'read & heed' your blog? I know I won't fly them.... Like seriously? DO THEY KNOW WHO THEY'RE MESSING WITH??? ;)

The problem is that it doesn't matter who you fly... NWA is our main carrier and they are just as bad, if not worse.

Look on the bright side: If a terrorist does plant a bomb on an AA flight, there's a better than average chance it will wind up in Damascus instead of Washington DC....

I just came upon this from a link in mountain musings so I am not sure of all the facts but don't be embarrassed about them calling security. One time I got in on a red-eye at the Pittsburgh airport and they proceeded to tell me, very nonchalantly, that they had left part of my wheelchair behind. I got rather angry (can you spell ballistic?) and when we got to the office there where two PA state policemen waiting. It was the first time anyone was ever scared of me enough to call the police. I was, and still am, very proud of myself. (They were a bigger help than customer service in coming up with a short-term solution, too.)

Do you get extra flier miles for the distance your luggage traveled?