August 23, 2007

Trail of Blood

Just in case.....First - thank you LW for the link (and support). If you haven't been following my most recent episode of Traveling with Tammi....

Part 1
Part 2

Well, I got my bag. AND I didn't get arrested.

You may think that is said kinda kidding. It's not. Seriously, they called security.

Here's what happened. I made the drive to the airport. Short term parking was full so I went to one of the economy lots. Were I took a bus to take the train. I could hear the Cha Ching with every minute this all took.

I get to the American Airlines baggage service counter. Now, first I'm pissed that I didn't get any names. I should have, but well, you'll see.

The only smart thing I did was get my bag before I said anything.

Once my bag was in my possession I asked for a supervisor. Seems they weren't available. I made mention that I got the same response when I called AA Corp the night before. Hmmmm maybe that is part of the problem.

At that point I asked who could explain to me how AA was above the law that has been passed saying a bag cannot travel without it's owner.

Blank stare.

I then started my lecture.

Tammi: We need to discuss customer service. I was told, not once but SIX times that my bag would be delivered to my home. I was not just told, I was assured. Actually I was "guaranteed".

Baggage Guy: Well, how stupid are you to think we would deliver to you when you didn't even fly with us?!

Yes, he actually said that.

At that point I took a step back from the counter and put my hands behind my back. I am one who talks with her hands. I didn't want to be thought to be physically attacking.

I did, however, grow. I think I must have looked 8' tall. And I unloaded. I looked over and security was standing a bit away watching. All I could think was if they arrested me I had no one to pick me up or post bail.

But it was close.

I'm done with American Airlines. Done. Done. Done. Done. Done.

My company is done with American Airlines.

I'm strongly recommending that you too, stay away from American Airlines.

One person asked if they needed to go back and help dispose of the bodies. My response was that No, that was alright. And I don't think the trail of blood will lead ALL the way back to THE Valley........

Posted by Tammi at August 23, 2007 06:27 AM | TrackBack

I too have had a few experiances with American loosing luggage, or getting it to me LATE, after the fact, after I had to replace things.

Glad you did not spend the night in the pokey

Posted by: armywifetoddlermom at August 23, 2007 07:20 AM


So you GOT to tell him how stupid you thought he was!

Posted by: Roses at August 23, 2007 07:35 AM

Then Arthur and I are DONE with American Airlines! And he flies for work... :/

Posted by: pam at August 23, 2007 07:56 AM

I would think that while you may done FLYING with AA, you are surely not DONE with them.

Posted by: Raging Mom at August 23, 2007 08:09 AM


I have to say that I recently traveled with JetBlue. They lost my luggage. Well, actually, I was traveling from NYC to Charlotte and my bag went to Pittsburg. The lady at bag claim was wonderful. I was standing there, patiently waiting, watching the bags go around and around. She walked up to ME and asked me if I had come in from NYC. She said that some of the bags went the wrong way and if I'd come with her, she'd try and locate it.

We went into her office and she gave me a certificate for $30 off my next flight. She gave me her phone number and told me that she'd have the bag delivered to my house (about 50 miles from the airport). She was overly nice.

Then I realized my car keys were in the lost luggage. She offered to pay for a cab ride the 50 miles to my house.

The next day my luggage arrived, as promised, at my house.

Sorry your experience didn't go as well! That was JetBlue who provided that excellent service (even if they were the ones who lost the bag).

Posted by: Ogre at August 23, 2007 08:16 AM

I think I would not only write to the newspaper about AA not following the laws but also write to Homeland Security and who ever else I could find to write to and let them know that AA lets baggage without a matching person to fly on their jets.

And then I would write to every top executive at AA about your experience and who else you wrote to about the experience and let them know about your blog.

Posted by: Quality Weenie at August 23, 2007 08:31 AM

I'm pretty much done with American Airlines after they messed up my luggage AND because of this.

Posted by: Contagion at August 23, 2007 08:39 AM

I had a very similar situation with AA a long time ago. I have never flown on them since. I'm so sorry you had such a bad time with them. I sure hope you found your silver lining.

Posted by: Lemon Stand at August 23, 2007 09:02 AM

I believe the FAA has a complaint department. Damn I can't remember where I was reading about it... seems I saw something in the WSJ. I'll have to see if I can find where it is so you can email them with your story too.

I didn't even know the department existed until I read about it in the paper. So my AA story never made it to them.

Posted by: Teresa at August 23, 2007 10:16 AM

Okay - I found what I was looking for, although the article I found via USA today is pretty old (I know I read something only a couple months ago) pointed to this sites complaint form page:

I think you should read it through - it goes through all the steps you should take regarding your complaint. I wish I had known about this a couple years ago!

I'm betting nothing will happen - but at least you will have done something.

I've been done with AA since I flew them a couple years ago and had such a horrid experience.

Posted by: Teresa at August 23, 2007 10:27 AM

I fly Delta. Living in the south, everything goes through Atlanta. I'll pass on AA. that is probably one of the worst stories I've ever heard.

And I'd continue on up the food chain, names or not. They know who was working at the counter at that time. Bonus points, it will make you feel better.

I wonder how many times security has had to save that guy's ass...

Posted by: Bou at August 23, 2007 01:21 PM

Crap! I have two trips in the near future flying out on AA. Neither of which I can cancel. Craptastic!

Posted by: Oddybobo at August 23, 2007 01:48 PM

I'm just glad you didn't kill anybody. And you know I'd post bail money - I'm your "cousin" after all. ;^)

Posted by: Richmond at August 23, 2007 01:51 PM

I had my problems with AA back in the early 90's when I had to fly to 4 different cities at any time to do my job. They lost my bag that had the corporate PC in it and they finally admitted that it was not going to be found. Then I found that they had a limit of $250 that they would pay. If you remember those days, PC's cost a minimum of $1250 and mine was more like $1875. That did not include all the work and other files that were on the PC. I finally, after complaining, got them up to $500 but that was all. I had to come up with the difference myself. AA has not had a cent from me since and never will. Problem was that my biggest flights all went to the AA hub so that flying other airlines took some planning. I did the planning rather than let that POS airlines get any of my money.

All I have to say is I am glad you did not get arrested and also glad you got to unload on those mindless idiots who work for AA.

Posted by: dick at August 23, 2007 05:54 PM

I wonder how happy AA would be to know the sheer numbers of people 'read & heed' your blog? I know I won't fly them.... Like seriously? DO THEY KNOW WHO THEY'RE MESSING WITH??? ;)

Posted by: allicadem at August 23, 2007 08:32 PM

The problem is that it doesn't matter who you fly... NWA is our main carrier and they are just as bad, if not worse.

Posted by: M at August 24, 2007 09:35 AM

Look on the bright side: If a terrorist does plant a bomb on an AA flight, there's a better than average chance it will wind up in Damascus instead of Washington DC....

Posted by: Graumagus at August 24, 2007 02:27 PM

I just came upon this from a link in mountain musings so I am not sure of all the facts but don't be embarrassed about them calling security. One time I got in on a red-eye at the Pittsburgh airport and they proceeded to tell me, very nonchalantly, that they had left part of my wheelchair behind. I got rather angry (can you spell ballistic?) and when we got to the office there where two PA state policemen waiting. It was the first time anyone was ever scared of me enough to call the police. I was, and still am, very proud of myself. (They were a bigger help than customer service in coming up with a short-term solution, too.)

Posted by: Jim at August 24, 2007 06:10 PM

Do you get extra flier miles for the distance your luggage traveled?

Posted by: triticale at August 27, 2007 07:50 PM
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