August 21, 2007


Ok, I'm about the most dangerous animal on earth right now.

I am a woman, pissed, with nothing to lose.

All day I've been dealing with American Airlines. All Day.

I've talked to 6 people who have assured me that my bag will be delivered.

Now, over 24 hours after this mess started I'm told they will NOT deliver it because I didn't fly.

Sorry Ms. Tammi. Don't care who promised you what. Don't care. It's against policy.

I really feel bad for the guy I just talked too. Yeah, I'm pretty sure I ruined his day.

I have two choices. Drive to O'Hara and get it. OR they will ship it to me.....COD.

FUCK THAT. Not gonna happen. 1/2 a tank of gas plus parking and a wasted 4 hours - not to mention the time I've wasted all day today.

ME pay for THEM to ship me the bag that THEY sent to Ohio.... Nope.

The thing is, 5 different people told me they would deliver it to me. 3 of them at the O'Hara baggage service. I don't care at this point - someone is keeping their promises. I have to do it every day. It's called customer service.

Yeah, Dangerous would NOT begin to cover this right now......

Posted by Tammi at August 21, 2007 05:41 PM | TrackBack

There's a new rule (law?) that the passenger must be with their luggage when they fly. I would remind AA that they had a violation when they separated you from your bag.

I absolutely hate AA. They are the most rude, condesending assholes.

Posted by: Jerry at August 21, 2007 10:12 PM

Um... it sounds as if you might have an attitude problem.

*Runs away grinning*

Posted by: That 1 Guy at August 21, 2007 11:59 PM

Go get 'em, girl!

Posted by: Raging Mom at August 22, 2007 05:16 AM
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