August 21, 2007
AMERICAN AIRLINES
Ok, I'm about the most dangerous animal on earth right now.
I am a woman, pissed, with nothing to lose.
All day I've been dealing with American Airlines. All Day.
I've talked to 6 people who have assured me that my bag will be delivered.
Now, over 24 hours after this mess started I'm told they will NOT deliver it because I didn't fly.
Sorry Ms. Tammi. Don't care who promised you what. Don't care. It's against policy.
I really feel bad for the guy I just talked too. Yeah, I'm pretty sure I ruined his day.
I have two choices. Drive to O'Hara and get it. OR they will ship it to me.....COD.
FUCK THAT. Not gonna happen. 1/2 a tank of gas plus parking and a wasted 4 hours - not to mention the time I've wasted all day today.
ME pay for THEM to ship me the bag that THEY sent to Ohio.... Nope.
The thing is, 5 different people told me they would deliver it to me. 3 of them at the O'Hara baggage service. I don't care at this point - someone is keeping their promises. I have to do it every day. It's called customer service.
Yeah, Dangerous would NOT begin to cover this right now......
Posted by Tammi at August 21, 2007 05:41 PM | TrackBackTammi,
There's a new rule (law?) that the passenger must be with their luggage when they fly. I would remind AA that they had a violation when they separated you from your bag.
I absolutely hate AA. They are the most rude, condesending assholes.
Posted by: Jerry at August 21, 2007 10:12 PMUm... it sounds as if you might have an attitude problem.
*Runs away grinning*
Posted by: That 1 Guy at August 21, 2007 11:59 PMGo get 'em, girl!
Posted by: Raging Mom at August 22, 2007 05:16 AM