by my IT department!!
OK - here's the run down.
First - thank you all for the advise. I think after all I'm going through I am going to purchase a laptop for myself. Arrrgggghhhhh.
1) Printer - they will NOT reinstall it. Nope. No way. No how. They have a policy that they do not support all in one machines. Huh? So, we have to have a printer, a copier and a fax for our offices. But....we have to buy them all seperately. Also - I've had this one for over a year, been using it, now I gotta buy a new one. Roughly half of our sales force is in the same boat. THAT is an ongoing battle.
2) They don't understand why the laptop won't recognize my broadband modem. They need to talk me through it, but I can't as I have to be on the phone for them to talk me through it and I'm having to use dial-up as I can't access the broadband. Also - they say dial-up is too slow. Duh! So...solution? They want me to send them my laptop so they can do it. OK - but the modem is here....how will that help? They don't know. They'll get back to me.
3) My main customer can only recieve attachments that are PDF'd. They will not allow me to have Adobe. So I can't PDF. Which means I can't communicate with my largest customer. Hmmmmm....
4) Forget the flippin' wireless......I'll just put that on my new laptop!
So.....I'm here at the house. Slippin' on line every once in a while to check what's going on, but I can't leave. Need to be here when they call. Can't send any emails - too big for dial-up (but if I could PDF them it would be easier.
I'm being held hostage. I'm hungy. I'm out of milk. I'm out of coffee. Please.....can someone airlift some supplies? Have I ever mentioned how funny life gets sometimes?!?!?!
UPDATED: 3:15pm 01/13/05
HA! Who needs IT?!?! I fixed the damned internet connection myself. How? I have no flippin' idea. I just got mad enough that I started pluggin stuff in, unpluggin stuff, and connecting this-n-that and Voila!! I'm online. Now, when they call back, all they have to do is install the new flippin' printer I had to buy!!! But....I'm back, I'm free!!!! BTW - _Jon? You Rock!!!!
ouch. sorry about that, it sounds not so good.
hmm. i'm only an hour away, if you're serious about the supplies, i can skip my nap. :) email me!
actually. we'll be in orlando this evening. lemme know, i'll bring you whatever.
Posted by: sarahk at January 13, 2005 11:45 AM*leaves chocolate*
Posted by: Machelle at January 13, 2005 12:02 PMI have requested the help of a PC Genius.
He believes he has a utility that will crack the Admin account lock.
I'll try to catch you tonight.
Resistance is futile. You will be assimilated into the IT department.
Posted by: Ogre at January 13, 2005 01:13 PMSounds like your IT department needs its sense organ cluster removed from their ventral orifice just long enough for a high colonic, then reinserted for retention. Think a 10 mile cross-country with 50-lb pack immediately following might just result in a change of attitude. Good Luck!
Posted by: Laughing Wolf at January 13, 2005 01:23 PMI used to be the guy who decided what was, wasn't, and how it was on the setup for over 10,000 pc's and about 2,000 laptops.
- Customers will always want something you don't support. Some of them will be legitimate business needs that cannot be done company-wide, but must be supported.
At the end of the day, the PC/LT is a tool used by the Business Employee to make money. It needs to be standardized enough to be supportable, yet flexible enough to be usable.
A company that doesn't understand that is a company that is not working together.
I will find a way to setup Tammi with what she needs. Even if it means dual boot with a hidden partition. Which I did for an entire department in Omaha because my management wouldn't approve the software they needed to do their call center jobs.
Posted by: _Jon at January 13, 2005 02:17 PMBefore you start trying to add the printer to your new XP... head to the printer company website and look for your printer (isn't it a Brother?) Make sure they have a driver for Win XP SP2 (I really hope they put in SP2 on a new install!) If the printer doesn't have a driver for XP with your SP, just give it up! I tried using a printer on an unsupported platform (I mean there was no driver for NT... it NEVER ever worked right)
Posted by: Teresa at January 13, 2005 04:06 PMOh, the Brother All-In-One ain't gonna happen. I went and bought a cheap Lexmark on sale @ Walmart and they just finished installing it. AND the Adobe. I'll hook the Brother up to my personal laptop! I'm looking for a good deal now - that was an excellent suggestion btw!
Posted by: Tammi at January 13, 2005 04:39 PMSure... I stop by all ready to give sympathy, and then I find out the happy ending's already been written...
Posted by: Harvey at January 14, 2005 01:30 PM