Tammi's World

Everybody Sing!

Hear that? I swear it's the angels' voices.

Yes, the worst is over. And yes, I'm knocking on wood as I type this. Even if it is my knees hittin' the desk cause I have the air set too high. What ever. It all works.

But I got this thing under control. Finally. And.....it looks like I've pulled it off without losing a single customer. Now THAT is a miracle.

How did you manage that, Tammi?

Well, I'm so glad you asked. It was fairly simple, actually. It was focus and honesty. Straight and plain. I said what I'd do, and then I did it.

I've been hammering out order forms and pricing sheets like crazy. Not all of them right, but they're as right as I can make 'em. Once the stores saw I was hell bent on fixing things, a sense of "team" took over and all of a sudden they were offering the information I've been begging for all along.

And the other part of the equation was telling them the truth. No sugar coating. The situation sucks. For all of us. But yellin' and screamin' and callin' me every 10 minutes does NOTHING to make it better. Actually all it does is piss me off, and that ain't good for ANYONE in the long run.

I PROMISED them they would start seeing shipments this week, and I PROMISED them that I would do what ever I had to do to get the information straightened out.

I said what I'd do, and I did what I said.

Oh, I'm still busy. And I ain't done yet. But it's better. It's calmer. I'm gonna take a walk today, without guilt. And I'm gonna stop working early (like 5:00) and have a nice, relaxing dinner.

I just love it when a plan comes together.

Posted by Tammi at July 18, 2007 05:33 AM | TrackBack