Tammi's World

Simple but Effective

When you're in sales, IMHO, you should be "the expert" in what you sell. I'm back in mattresses, I need to understand coils, foam, sleep and other related schtuff. And I need to KNOW my product. I am kind of particular about that.

So, next Tuesday I head to MO to learn our product line. After that I can be turned loose on the region.

But....we needed to let the customers know that help is on the way. So, yesterday, via conference calls, my boss and I called about 3/4 of the accounts I am responsible for.

Things went pretty well. EXCEPT there was one constant, consistent complaint. It was about the same department and the same issues. Over and over.

The pattern jumped up and slapped me in the face. And, between you and me? Yeah, not so happy when I get slapped in the face.

So - between calls I asked a few questions.

Tammi: Am I still going to Tampa in a couple of weeks?
Boss: Yep
Tammi: Is that where that department is located?
Boss: Yep
Tammi: You do realize while I'm down there I'm gonna raise some hell?
Boss: Yep
Tammi: I do not want ANY of them, EVER, to contact my accounts directly again. EVER. THIS will NOT be an issue after that trip to Tampa. Do you have my back on this one?
Boss: Yep

Nice to know I've got his support. Personally, I have no problem being point man on this.

But here's the best part. There's an issue. I can fix it. Quickly. Voila! Tammi is the hero and all the customers love her.

Hehehehe --- this shit is so easy sometimes!

Posted by Tammi at June 1, 2007 06:31 AM | TrackBack