October 09, 2006

Who? Me!

I am NOT a good actress. Not by any stretch of the imagination. If I even attempt to THINK about playin' Little Miss Innocent I give myself away without so much as a word.

And I've been cursed with this always. That's why, even as a child I had a different point of view. If someone asked me if I did something, and I did, I just 'fessed up.

That's one reason why the majority of my childhood was spent "grounded". Oh yeah, while other kids were going to dances and hanging out at the mall, I was at home washing dishes and reading books. NOT by choice.

Anyway - it's a trait I've carried over to my adult life. I figure if I do it I might as well fess up. Simple as that. Oh, I won't tell you unless you ask, but if you ask me point blank, you're gonna get the truth.

I'm just not a game player. One reason is that I hate it when people try to "play" me, so why would I do that to others? I do not have the ability to keep up with what I told who, either. Everyone gets the same story - the truth. Period. Otherwise, you're lookin' at disaster.

One thing I don't do well is take shit from people. It's kind of funny, being in sales you would think I'm a pretty good ass kisser. No. No I am not. First, I have no respect for titles. Everyone puts their pants on the same way, I'll show respect for the person, not the title. Not until it's earned.

I also do not take it well at all if I am talked down to or treated as "less than" simply because of what I do. For example, I may be in sales, but that doesn't make me a cheat or a liar. You treat me like that and I'll push back. That is not a threat. That is a promise.

It's really a very big mistake to under estimate me. Really. Big. Huge. I'm nice until I just can't be nice anymore. Than, well, let's just leave it at that. It's my nature and I make no apology for it.

Reading of my friend's torturous times with Customer Service I know very well how frustrated he is. But I disagree with the phrase "the customer is always right". No. No they are not. In fact, they seldom are. I know my product and my company better than my customer does. And if they want to be that way I DON'T want to do business with them. Period. I've walked away from deals and made sure people have known that was the reason. And guess what? They have come back. I have a product they need/want. If they can't conduct business in a reasonable fashion I don't need them. And I've said that to some pretty big players.

And I can do that without being nasty or rude. Often times it's done with just a look, a shrug. That can curtail the situation and get everyone settled back down. If that doesn't work? I walk away.

Subtle I can do. Suck-up? Not so much.

So - if you want to be treated special....if you want to feel like no one knows as much as you, or knows it as well as you....if you want to believe you are always right and that fact gives you the right to act like an ass.....yeah, you don't want to do business with me. BUT, if you can conduct yourself in a reasonable manner, think rationally and remember this is BUSINESS we'll get along just fine. I'm just sayin.........

Posted by Tammi at October 9, 2006 05:25 AM | TrackBack
Comments

*sticks tongue out at Tammi* But I like to "always be right"!

Posted by: oddybobo at October 9, 2006 09:04 AM

Unfortunately, the customer must be treated like he is right. Even when he's wrong.

And especially when your business is done on Ebay, or it's stores. Bad feedback will kill you. And so will the aunt looking over your shoulder as you call someone a dumbass...

Posted by: t1g at October 9, 2006 09:01 PM

You are right T1G (damn, I had to say it again!) and that's why it's probably good that while I work with people I do not work directly with the public any more. I'm thinkin' after writing this post, I may even need to put another layer between me and them....

Posted by: Tammi at October 9, 2006 09:05 PM

Tammi,
I'm not sure I like your tone, young lady. Let me speak to your supervisor! :-)

Posted by: Jerry at October 9, 2006 10:51 PM
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