Tammi's World

Just a little advice

You remember that old Coke commercial..."I'd like to teach the world to sing..."

Well, I'd like to teach the world to communicate. Seriously. How is that people can't get a simple philosophy - treat others as you would like to be treated. Its so simple. So basic. And so amazingly powerful.

And let's just go one step further - shall we?! Be Nice! You catch more bees with honey you know...it's better to keep your friends close and your enemies closer.....I could go on and on.

I had to make a little point yesterday. Seems people like to mess with my head. Not in a good way. That's ok. I've got a good sense of humor. I can take it. OR maybe not. There's a certain someone that has a tendency to fib a bit if he wants to get his way. Well, he did and right in front of him I picked up the phone and verified his story. I let him hear the entire conversation. The look on his face? Priceless. I never told the party on the other end of the phone about the lies. But when I hung up the phone....I looked him in the eye and simply said "Don't f*ck with my parts." 'nuff said.

A bit later in the day (an incredibly stressful day I might add) one of my team asked me how I got so good with customers. They hear me on the phone, delivering bad news, raising prices and....laughing. I asked one question "Have you ever heard me lie to them?".

Talk to people - they'll take bad news, you just gotta make it easy to swallow. I had to raise one company's prices by 50%. He pushed back a bit....I simply laughed and told them "I don't come cheap - and I'm worth it!" I kept the part at the new pricing. I got more money AND a smile.

How hard is that? Honestly.....but some people just don't get it. I feel bad for them....life is tough enough without making the road that much rougher for yourself.

Posted by Tammi at June 29, 2005 05:33 AM