Tammi's World

They Screwed Up BIG Time

Mama Vi is on the war path.

Again.

And this time, she is WAY within her rights to be honked off.

Let me tell you what happened.

Mama needed some hair stuff. So...she went to her local Walgreens. The Walgreens she has been shopping for about 20 years. She bought the stuff and brought it home.

Well, seems the nozzle on the container wasn't working properly. Now, Mama is not one to take stuff back, so she fiddled with it trying to get it to work.

It didn't.

Now, Mama believes that you should get a good product for your hard earned money. So this time she decided to return the defective product and get one that she could actually use.

So...she went to the store. There was a girl working the counter that Mama wasn't familiar with. The girl got VERY snotty with her. Treating her like she was an idiot. I won't go into the rudeness.

Mama was tryin' to explain why the container was partially empty. She was trying to demonstrate that while trying to get the nozzle to work, some of the stuff came out.

The girl wasn't listening. Eventually she cut Mama off, rather abruptly, to get the Day Manager.

He, like the clerk, was VERY rude. Wouldn't listen to Mama, and again treating her like she didn't have a brain in her head.

Mama finally told them to just forget it. But....she was going to call the Corporate office.

They laughed at her.

Yes. I said they laughed at her. In her face.

She called Corporate. They were very sorry for what happened, got her information, told her the store would call to make it right, yada yada yada. Mama told them not to bother.

But they called anyway. The Store Manager, Tammy, did apologize and asked Mama to stop by the store so she could "do the right thing". Mama agreed, and said she would stop in some time in the next day or two.

Well, she did. No one was at the office where she was told to go, so she asked a clerk if she could help her. The girl got "smart" with her. Not the best move.

Finally someone came along and got the stuff Tammy had left for her. Tammy replaced the hair stuff AND gave Mama her money back.

That wasn't what she wanted. She just wanted her product replaced. Mama isn't one that likes to get somethin' for nothin'.

Plus, in our minds, that was just a too little too late. I've noticed how rude the people are when I shop there. I've heard several others with the same complaint. So.....we're just not shopping there anymore.

They've lost a lot of prescription business with this incident. Not to mention all the "little stuff" that Mama picks up during the week.

Me? I drop a good dime when I go in there.

Or at least I did.

But what kills me is that I *KNOW* how returns and defective merchandise credits work. I've called on Walgreens, I've done business with them. ALL that for something that is so small and easy.

It's just stupid and uncalled for.

And I'm very proud of Mama for stickin' up for herself.

Just because she's got gray hair and a few wrinkles doesn't mean she's not worth the time and consideration required for good customer service.

Yeah. Walgreens? You've lost a lot with this one. Let me just tell you.......

Posted by Tammi at February 8, 2008 08:34 AM | TrackBack