Tammi's World

Tactical Error....on THEIR Part

Earlier this week I told y'all about a couple of "issues" that were going on at work. One is in the hands of the corporate lawyers so I am not at liberty to discuss it, especially on the internet. But it IS being addressed and I'm very happy to know that the officers of the company I work for are not playin' around.

The other? Hehehehe. Well, I got word last night that the problem has been resolved.

And it all happened because I got lost. Let me explain.....

I have one customer in this particular city. One. That's it. I was headin' over for a store call and decided to see if I could find an alternative route. Well, as one would expect, I got lost.

As I was turning around I saw a building with hand made signs in the window. The word MATTRESS jumped out at me. So I stopped. In the middle of the street. Huh.

There is listed that they have mattresses for sale and MY brand was one of the listed.

Now, like I said, I only have one customer in that city and I can promise you this place wasn't it. So I made some calls, checked out what they have on the floor and discovered that it wasn't exactly kosher.

See.....in this business there are what we call "Dirty Window" stores. These are shops that are strictly down and dirty bedding stores. No muss no fuss and generally really REALLY cheap prices. Some are legit. Most are not.

This store was selling "reconditioned" product as new. BIG NO NO.

Now, by reconditioned I mean product that legit customers returned, was reworked and then put out for sale. IF that is done, and it is, you HAVE to tell the customer. It's the law.

So we shut this place down. He can reopen but he has to do it legally. And if he does, I promise I'll be keeping an eye on him if my product is on his floor.

Oh, and someone lost their job last night. And is facing criminal charges.

There were a couple of lessons in all this.

1) Don't steal. Be honest in your business dealings - because the cost can be greater than anything you might have gained.

2) Don't screw with my territory, my product or my company's reputation. I wasn't kidding when I said this is Tammi's World. I like my house, I like my car and I like to eat. Do ANYTHING to put those things in jeopardy and, well, I get a little angry.

And just think, all that excitement just because I made a wrong turn.....

Posted by Tammi at November 3, 2007 05:45 AM | TrackBack