Tammi's World

First! ;)

Okay, bottom line, I wouldn't care about the truth, because in all likelyhood, I've heard the truth burried in the reasoning (with some additions) of why something is late. I'd want the 50% reduction and a date that will be adhered to of when I would receive my product.

That might be the only thing that would keep me from cancelling the item, telling the person to take a long walk off of a short pier and maybe not bad mouth the company/product to everyone who would listen.

I don't think those were the answers you REALLY wanted, but that's my truthful two-cents worth.

Hope it helped.

No, that is what I need to know. I fully recognize I think different than most folks. So, I'm just trying to figure out what people want.

In all openess I TRY everything I can to get them what they want when they want it. But sometimes? Sometimes it just doesn't work that way.

Now me? I would NEVER think to ask for money off because something is late. I just want to know what happened and see that they are making every effort to keep it from happening again. Money off? Would never cross my mind.

Like I said - I don't think like most people. It's hard bein' different.....

To be completely honest Tammi, I'd take their excuse and then tell them to keep their product and get mine elsewhere, even if it isn't the same and costs more. Sorry. Excuse or no, time is money. Now, there is a caveat, that is, if I know upfront that I don't have a firm delivery date, then I'm much more flexible.

How about an apology?

I waited months for a furniture set that was promised to me in spring. At the end of summer, I still didn't have it or an ETA.
Salesperson finally told me he still had the order on his desk and hadn't send it in.

Any other explanation? I'd have seen it as BS.

But more important than the truth?
An apology.

I might have gone back that that furniture store if the guy had told me he was sorry.
As it is, I'll never set foot in there again.

Rose, I just figured an apology - a HEARTFELT HONEST apology went without sayin'. HOLY COW! That's just wrong.

Shoot me an email and let me know the name of the store if they are around here. I want to make sure they aren't carryin' my stuff!!!

Sounds like you need to put the Tammi rules in place for yourslef if no one else.

That is a long ass day...

LONG

Well, from a psychological point of view, every purchase is an exchange of estimated value, wherein a good transaction is one in which you feel you are getting more than you're giving up.

Lateness takes away from what you're getting.

A discount takes away from what you're giving up.

An apology and honesty add to what you're getting, in the form of respect from another person.

Granted, these values are all individual and subjective, but the aim is to rebalance the transaction after it's been knocked out of whack.

Apparently you place a FAR greater value on shows of respect than you do on cash. Which is fine - it's just who you are. And it's also something people who want to deal with you successfully should be aware of.

dang, you people are inciteful. i like harvey's extra warning at the end! hee hee, a tammi disclaimer. now here's what i need you to know...

Time is theoretically money but MONEY is money in reality. Give me the discount AND the apology. Honesty goes a long way. If it were an honest apology, 50% wouldn't be necessary. Twenty-five would cut it.

Now, had it been me...I would have been on the phone the day after said item had been due to arrive. And I would have either received assurances that the item would be delivered on an agreed-upon date (or else I would cancel my order and take my business elsewhere) or I would have canceled the order on the spot.

Must be the Irish in me ;)

I'd want the truth, an apology, and money off. :)