August 02, 2007

Which Is It?

How is it possible that I can start my work day at 4:00am, take an hour for lunch, and still only get 3 items marked off of my to-do list?

Holy Crap.

And I didn't shut the computer off until a little after 9:00 last night.

Yeah, kinda sorta not the best day.

But, no bitchin'. You take the bad with the good. After all, no one promised me a rose garden.

So instead of venting, let me ask y'all a question. Say you bought something. And you waited for it. About 2 weeks past the promise date.

Then, when it didn't make it on the last promised date you call the place you bought it.

Do you REALLY want to hear the truth? Or do you want to hear some "plausible excuse" and be told you'll get the item at 50% off the original price?

Seriously. I really want to know.

Because if all people want is money off and a "plausible excuse" my life just got a LOT easier.

But somehow.........that just feels wrong.

Posted by Tammi at August 2, 2007 06:14 AM | TrackBack
Comments

First! ;)

Okay, bottom line, I wouldn't care about the truth, because in all likelyhood, I've heard the truth burried in the reasoning (with some additions) of why something is late. I'd want the 50% reduction and a date that will be adhered to of when I would receive my product.

That might be the only thing that would keep me from cancelling the item, telling the person to take a long walk off of a short pier and maybe not bad mouth the company/product to everyone who would listen.

I don't think those were the answers you REALLY wanted, but that's my truthful two-cents worth.

Hope it helped.

Posted by: Lee Ann at August 2, 2007 07:25 AM

No, that is what I need to know. I fully recognize I think different than most folks. So, I'm just trying to figure out what people want.

In all openess I TRY everything I can to get them what they want when they want it. But sometimes? Sometimes it just doesn't work that way.

Now me? I would NEVER think to ask for money off because something is late. I just want to know what happened and see that they are making every effort to keep it from happening again. Money off? Would never cross my mind.

Like I said - I don't think like most people. It's hard bein' different.....

Posted by: Tammi at August 2, 2007 07:35 AM

To be completely honest Tammi, I'd take their excuse and then tell them to keep their product and get mine elsewhere, even if it isn't the same and costs more. Sorry. Excuse or no, time is money. Now, there is a caveat, that is, if I know upfront that I don't have a firm delivery date, then I'm much more flexible.

Posted by: oddybobo at August 2, 2007 07:56 AM

How about an apology?

I waited months for a furniture set that was promised to me in spring. At the end of summer, I still didn't have it or an ETA.
Salesperson finally told me he still had the order on his desk and hadn't send it in.

Any other explanation? I'd have seen it as BS.

But more important than the truth?
An apology.

I might have gone back that that furniture store if the guy had told me he was sorry.
As it is, I'll never set foot in there again.

Posted by: Rose at August 2, 2007 08:04 AM

Rose, I just figured an apology - a HEARTFELT HONEST apology went without sayin'. HOLY COW! That's just wrong.

Shoot me an email and let me know the name of the store if they are around here. I want to make sure they aren't carryin' my stuff!!!

Posted by: Tammi at August 2, 2007 08:10 AM

Sounds like you need to put the Tammi rules in place for yourslef if no one else.

That is a long ass day...

LONG

Posted by: armywifetoddlermom at August 2, 2007 05:02 PM

Well, from a psychological point of view, every purchase is an exchange of estimated value, wherein a good transaction is one in which you feel you are getting more than you're giving up.

Lateness takes away from what you're getting.

A discount takes away from what you're giving up.

An apology and honesty add to what you're getting, in the form of respect from another person.

Granted, these values are all individual and subjective, but the aim is to rebalance the transaction after it's been knocked out of whack.

Apparently you place a FAR greater value on shows of respect than you do on cash. Which is fine - it's just who you are. And it's also something people who want to deal with you successfully should be aware of.

Posted by: Harvey at August 2, 2007 05:13 PM

dang, you people are inciteful. i like harvey's extra warning at the end! hee hee, a tammi disclaimer. now here's what i need you to know...

Posted by: shoe at August 2, 2007 05:49 PM

Time is theoretically money but MONEY is money in reality. Give me the discount AND the apology. Honesty goes a long way. If it were an honest apology, 50% wouldn't be necessary. Twenty-five would cut it.


Now, had it been me...I would have been on the phone the day after said item had been due to arrive. And I would have either received assurances that the item would be delivered on an agreed-upon date (or else I would cancel my order and take my business elsewhere) or I would have canceled the order on the spot.


Must be the Irish in me ;)

Posted by: HomefrontSix at August 3, 2007 03:04 AM

I'd want the truth, an apology, and money off. :)

Posted by: sarahk at August 7, 2007 11:42 AM
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