Tammi's World

Melt Down Avoided....sorta

God Bless Marriott Hotels and my bank.

Seriously.

I just had a major melt down. I checked all my balances, just to make sure I'm all yellow, when I notice a problem. A pretty big problem.

Seems I was triple billed for last weeks trip to DC. Triple Billed. Triple. Billed.

I called the customer help line, and explained what I was looking at. Told them I was getting ready to walk out the door for another trip and we needed to get this fixed. Now.

And you know what? They did. On the spot.

Then I called the bank. Told them what happened. Asked for my alternatives. They have me covered. Immediately.

Holy crap. For a minute there (well, actually an hour) I thought I was going to be posting how I wouldn't be going to the conference.

But because of outstanding customer service it's all straightened out.

See. There is a reason I stay at Marriotts. And bank where I do. They care about the people. They care about me.

That's just damned good business in my book.

Posted by Tammi at May 4, 2007 09:22 AM | TrackBack