October 27, 2006
You Never Know
I walked away from my customer visit on Tuesday feeling like it went....bad. Really bad.
They wanted to talk about dolls and I haven't had to deal with that segment of our product line. I was floored.
And they were not happy. They weren't happy with some decisions we've made as a company, they weren't happy about inventory levels, they weren't happy about product selection. They Were Not Happy.
Damn. But I told them I'd do what I could to find them answers and to address they're concerns. It's all I can do. I didn't promise any miracles, but I'd do what I could.
When I got off the plane Wednesday night I checked my Blackberry. I had an email from the President of that company. Thanking me for stopping by. Thanking me for caring. Telling me it made a difference and that they look forward to a new, improved relationship with our company.
You never know what people are really thinking. I'll tell you - it surprised the hell out of me. And was a real boost to my morale.
Posted by Tammi at October 27, 2006 05:19 AM | TrackBackYou're obviously a good listener & very responsive. Oftentimes in this sales world of a salesperson's needin 2 meet quota they forget & sometimes run over a client pushing products. you went & listened & more importantly empathazed & didn't make any empty promises. Yes, you are good. you just got validated on that!
Posted by: michele at October 27, 2006 07:49 AM