So today's not gonna be an easy one. I've got to head to my independent dealer over in the Daytona area.
I've been neglecting him lately. Oh, I got him set up, ordered his "pretty stuff for the store" and did a bit of training on the product. That's been it.
I have a million excuses and not one single one is good. Nope, I deserve every thing I get today, and knowing him....much more.
This man is about the nicest man I've ever done business with. Which is why he got pushed to the back of the line.
I had an angry hostile customer, that did lots and lots of business that sucked up all my attention. And guess what - no matter how much of myself I poured into them, no matter how much time I devoted to their business, it's gone now. Yep.......all that's left now are the neglected customers.
I had a talk with a friend yesterday, she was talking about an experience she had with a sales rep. She wasn't feeling the love. They weren't following up on their promises. They were taking her business for granted.
Damn, sounds kinda familiar.
I've always prided myself on my devotion to customer service. I don't break my word (at least I never did before) and every last customer/store/sales rep knew they mattered to me.
Yeah, not doing that so well lately. When did that change? When did I change?
I didn't. I just got lazy. (no this is not a ploy to get ya'll to say nice things, and encourage me.) I screwed up. Yep. And as I always say, for every action there is a reaction.
It's time to pay the piper.
Gonna head out in about 2 hours and spend the better part of the day catching up all the things I need to catch up over there. Then I'm gonna hit a couple other stores and meet up with a fellow rep. Set up some goals for November and get this show on the road.
But I want to leave you with one piece of advise. Demand good customer service. Don't let those sales and service people push you aside. They need you. They need your business. And they should be grateful for it. Don't make excuses for them and don't accept theirs. You deserve better.
Posted by Tammi at November 5, 2004 06:57 AM